Privacy Policy

1. What is the BookingToGo.com Privacy Policy? This Privacy Policy governs and/or explains all services that we provide for your use (“User”), whether operated directly by us or through our affiliates and/or partners. To maintain your trust, we are committed to safeguarding the confidentiality of all information contained in your personal data, as we consider your privacy extremely important to us. In this Privacy Policy, we provide an explanation of how we collect, use, disclose, process, and protect the information and personal data that we identify (“Personal Data”). When you make a booking and/or create a personal account on the bookingtogo.com website, we will record and store your information and personal data. In principle, any data you provide from time to time will be stored and used for the purpose of delivering our products and services to you, including but not limited to tokenization, accounting, billing, auditing, credit or payment verification, as well as security, administrative, and legal purposes, reward points or similar programs, system testing, maintenance, and development, customer relations, promotions, and to assist us in providing services to you in the future. In connection with this, we may disclose your data to the corporate group to which bookingtogo.com belongs, product provider partners, other companies listed as bookingtogo.com partners, companies appointed to process data under contract with us, travel agents, government agencies, and judicial bodies authorized under any jurisdiction. Due to the importance of this Privacy Policy and other terms governing the use of our website, and to ensure the security of your personal data, we ask that you carefully read all provisions in this Privacy Policy as well as any other terms contained on our website.

2. What Information Do We Collect and Use? When you access our website and/or the online services we provide, all information and personal data you provide will be collected by us under the following conditions:

   • We will collect information about the computer or any device you use, including IP address, operating system, browser used, URLs, pages accessed, geographic location, access time, and other data related to your device usage (“IP Details”).
   • We will require you to provide your personal data accurately, clearly, completely, and truthfully, including your name, email address, telephone number, full address, payment information, credit card details (credit card number and expiration date), and any other data we need to process transactions through our website and other online services we provide, in order for you to use the services you require. We are not responsible for any losses that may arise from false, unclear, incomplete, inaccurate, or misleading information and/or data that you provide.
   • We may use your personal data and other collected information for Social Media marketing purposes using direct and open graph techniques, as well as for conventional digital marketing purposes, such as automatically sending you newsletters via email to inform you about new products, special offers, or other information that we believe may be of interest to you.
   • In using our services, the information you provide may be used and disclosed to third parties that collaborate with us, insofar as it is required for transaction purposes and for the use of our services.
   • Any information we receive may be used to protect ourselves against any claims and applicable laws related to the use of our services and any violations you commit on our website, as stipulated in the BookingToGo.com terms of service and our product and service usage guidelines, including but not limited to instances where such information is required by a Court order during legal proceedings.
   • You are responsible for maintaining the confidentiality of your information and personal data, including responsibility for all access to and use of the website carried out using your password, account, and tokens, whether such use is authorized or unauthorized by you. For the security of your confidential data, we strongly recommend that you safeguard your account and password properly and/or change your password periodically. Any unauthorized use conducted without your knowledge or permission is entirely your responsibility, and we shall not be liable for any losses arising as a result of your negligence.
   • You must promptly notify us of any unauthorized use of your password or account, or any form of security breach or threat of security breach on this website.
   • You have the right to modify and/or delete the address data you have provided and that is stored in our system by contacting our Customer Service.
3. Website Use, By accepting the Terms of Use of this website, you are granted a limited, non-transferable, revocable, and non-exclusive license to access and use the website through your browser for the purpose of buying and selling our products. When using the website, you will be provided with a unique password and account that allows you to access certain parts of the website. Each time you use your password or account, you are deemed authorized to access and use the website in accordance with these Terms of Use, and we have no obligation to investigate the authorization or source of such access or use. Accordingly, you agree to always comply with the prohibitions applicable to the use of this website, as follows:
   • You are prohibited from, and shall not assist others in, reproducing, distributing, displaying, selling, renting, transmitting, creating derivative works from, translating, modifying, reverse engineering, decompiling, disassembling, or exploiting this website or any part of it.
   • You are prohibited from selling or transferring your account, profile, or any items associated with the Services, except as expressly permitted in writing by us.
   • You are prohibited from using any information provided on the website or from using the website for commercial purposes or any other business purposes, except as expressly permitted in writing by us.
   • You are prohibited from impersonating or representing yourself as another person or business entity when providing your data and information to us in connection with the use of our website and services.
   • You are prohibited from sending advertisements, promotional materials, spam emails, and from disrupting the operation of our services by uploading viruses, worms, or other harmful code. 
   • You are prohibited from, and shall not assist others in, associating, portraying, linking, connecting, or affiliating with any website that contains the following types of content:
     • Content that infringes on intellectual property rights or other proprietary rights.
     • Content that contains pornography, obscenity, gambling, defamation, libel, or slander, extortion or threats, fraud, or forgery.
     • Content that incites, promotes, facilitates, or encourages hatred, hostility, threats, incitement, harassment, or tensions between individuals, any parties, or specific groups, based on ethnicity, religion, race, gender or sexual orientation, country of origin, nationality, physical disability, or beliefs.
     • Other prohibited content as determined by applicable laws and regulations. Based on our discretion, any behavior by you as a customer that is deemed to violate applicable laws and regulations, constitutes a breach of the Terms of Use, or is harmful to our interests, may result in the immediate revocation of the access granted under these terms without prior notice to you. We reserve the right to refuse services, suspend accounts, and/or cancel any orders you place, including but not limited to disclosing your identity in our database to authorized authorities pursuant to a valid legal order. You shall be responsible for all losses incurred by us, our affiliates, partners, or associates, including but not limited to third-party claims and any other costs that may arise as a result of your actions. The content provided on this website is solely for informational purposes. By agreeing to these terms, you also release us from liability for any claims, objections, damages, or losses arising from the use of the website or services contained herein.
4. Changes to the Privacy Policy, We reserve the right to modify, add to, or remove all or part of the provisions of this Privacy Policy from time to time without prior notice. Any changes we make will be communicated through the website bookingtogo.com. We encourage you to review this policy periodically. By accessing and using our services, you are deemed to have understood and agreed to the privacy policies in effect on our website at that time.
5. Governing Law, If you access this website from outside Indonesia, the use of the website and the services we provide shall be governed by and construed in accordance with the laws of Indonesia, without affecting the application of any conflict of law principles that may be in effect.

1. Consent, By reading all the terms and policies regarding access to and use of our website and services, you are deemed to acknowledge, understand, agree to, and be bound by this Privacy Policy, including any changes we may make from time to time. If you do not agree to this Privacy Policy, in whole or in part, you are not permitted to access this website or use the services we provide.
2. If you have any questions or need further information regarding your order, you can contact our Customer Service at +62 21 5433 9930 or send an email to cs.btg@bookingtogo.com.

To request the deletion of your data, you can send an email to cs.btg@bookingtogo.com.
Your data deletion request will be processed within a maximum of 7 days from the date we receive your request.